AO

Introducing AO Business…

Welcome to AO Business, the sister site of ao.com. We’re experts in electricals and we do whatever it takes to make buying them easy for our clients. With our dedicated Business Development team, our very own logistics service and the most sophisticated Recycling plant in Europe, we can take care of everything for you, from start to finish.

We believe in finding a better way for organisations to purchase. Which is why we are excited to extend the service enjoyed by nearly 6 million customers today to PfH Members.

What do members get?

As members, you will have access to…

  • A dedicated account executive to handle all day-to-day enquiries.
  • Our dedicated customer experience team who are available 7 days a week, 8am to 10pm.
  • Free business hours delivery and a next day delivery solution at a flat rate of £9.99. Alternatively, we offer flexible out-of-hours and weekend delivery, should you need it.
  • A bespoke range and pricing expertly negotiated by our specialist trading team.

Kick off and on-boarding:

Initial meetings or calls with interested members will be led by our Business Development team, where you will discuss the product range and services available, plus your expectations from working together.

All members who sign up to the framework will receive an ‘Introduction to AO Business’ pack that will include everything from key contacts details and SLA’s & MI reporting, to ordering and delivery processes.

Once on-boarded, you will be appointed a dedicated Account Executive within the Strategic Partnerships team who be your day-to-day contact for any enquiries you may have.

Delivery process

You can be confident that your tenants, no matter the location, will receive excellent service. We ensure delivery is made to the right place at the right time through…

  • Email confirmation of order, including confirmation of product & services ordered and the delivery address.
  • On the day SMS communication giving you a timeslot for delivery.

‘We’re on our way’ call on the day, closer to the delivery time.

For more information on our Domestic & Commercial Appliances framework, please click here.