COVID-19: Our response and solutions

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Tunstall offers a range of Connected Care and Health solutions designed to help older people and those with long-term needs to live independently, and with an improved quality of life.

Our solutions enable service users to live more safer, more fulfilling lives both on the move, at home and within group living environments. Rather than a static, reactive room-based approach which limits functionality and information sharing, our person-centred, tailored approach offers proactive, flexible solutions which give data insights for more efficient care and better outcomes.

Tunstall is an experienced technology partner, delivering a broad range of solutions and providing excellence from design to maintenance. Our expertise means we can add value throughout the development process, demonstrating our understanding of design requirements, legislation and resident needs. We balance attention to detail with the need to meet project timescales, and design systems which combine care with independence.

We can coordinate the delivery of full care and safety systems, offering a complete solution. We can provide integrated systems, coordinate installation, and offer a combined maintenance programme, giving you a single point of contact for the management of onsite technology. Post completion we continue to support you across all service elements, through our world class technical support.

We deliver hundreds of developments every year, working with our customers from initial specification through project design, delivery, installation and ongoing maintenance. We provide a single point of contact for a full portfolio of standards-compliant technology and services.

Based on our industry leading Communicall architecture, we help users maintain their independence while supporting active, enriched lifestyles in a shared environment:

  • Resilient IP architecture for peace of mind around life-critical alarm handling
  • Constantly evolving connected home capability – including video access control
  • Handy concierge assistance such as secure simple messaging, photo sharing and monitored access
  • Tailored telecare solutions enabling person-centred care at every stage of the care continuum
  • Industry-leading health and wellbeing services that help residents get the most from their lifestyle
  • Simple connectivity via Wi-Fi and VoIP telephony
  • Over 100 specialist engineers nationwide
  • Customer Satisfaction Centre and technical support available 24 hours a day, 365 days a year

As the world moves towards an ever more digital future, Tunstall aims to lead this change by realising the potential of technology to bring patients, users, social care, healthcare and housing providers closer, significantly enhancing the cost-effectiveness, appropriateness and quality of care and support.


Tunstall holds a number of accreditations, demonstrating its commitment to providing world class products and services to its customers and providing reassurance that we meet, and often exceed, industry standards across all sectors of the business.

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Case Studies

New initiative enables the continued support of children in Cornwall during COVID-19

Cornwall Partnership NHS Foundation Trust has partnered with healthcare technology firm Tunstall Healthcare to support young people with eating disorders during the COVID-19 crisis.

The Trust provides both physical and mental health services to children and adults. It uses technology from Tunstall Healthcare to coordinate its Digital Health Service and offer treatment and support to children over the age of 11 with a range of eating disorders, including Anorexia Nervosa, Bulimia Nervosa and Restrictive Eating Disorder.

Tunstall Healthcare has been at the forefront of technology innovation for the health, housing and social care markets for over 60 years. When the COVID-19 pandemic hit, Tunstall developed robust propositions to respond to the emergency, offering healthcare providers technology solutions including remote health monitoring, to assist with caring for vulnerable people.

The normal care pathway offered by Cornwall Partnership NHS Foundation Trust includes children living with eating disorders attending a clinic to monitor their vital signs and symptoms. However, due to the restrictions in place during COVID-19 an alternative approach has been developed.

Tunstall Healthcare and the Trust worked together to introduce remote health monitoring for patients, using the myMobile™ app and ICP ‘triagemanager®’ software to enable clinicians to support patients in their own homes. Patients use devices to take weekly readings of their vital signs including blood pressure, temperature and weight. They are also required to answer a range of symptom-related questions including whether they’ve experienced fainting episodes and the ability to stand from a squatting position.

Michele Boyce, Service Lead Nurse at Kernow Health, commented: “The children we support are extremely vulnerable, and any delay or interruption to the treatment they receive could have serious implications for their recovery. Being able to deploy a solution so rapidly to enable us to continue helping them has been a real relief; it’s been amazing just how quickly we’ve been able to adapt.”

The new initiative has enabled the Trust to collect patient data through the myMobile app where any breaches of parameters set for individual patients raise an alert on the system. Clinicians can log into a secure portal and ensure patients are prioritised according to the need for intervention. Individual readings can also be viewed over time to monitor progress, with the standard monitoring period expected to be 26 weeks.

Although still in its infancy, the 32 existing caseload patients deemed to be at high risk have already been referred, and feedback from the clinicians involved has been extremely positive. The outcomes are currently still being measured, however it’s expected that hospital admissions will be reduced, early intervention will increase, self-management will improve and patients will benefit from better health and wellbeing.

Vicki Slade, Digital Health Lead at Cornwall Partnership NHS Foundation Trust, added: “The use of Digital Health Technology to support patients is a key part of the novel coronavirus standard operating procedure. We have been able to use a Quality Improvement approach so that we can collect and analyse data, to test change. This has allowed us to introduce, develop and refine the service provided to this specific patient group. Early feedback from clinicians, patients and carers is positive and I hope that we will be able to fully review towards the end of this year this new model of support.”

Gavin Bashar, UK Managing Director of Tunstall Healthcare, concluded: “Our collaboration with Cornwall Partnership NHS Foundation Trust has enabled the valuable work of safeguarding young people living with eating disorders to continue. Our myMobile app and ICP triagemanager enables close monitoring of vulnerable young people while reducing the need for face-to-face visits, therefore reducing the risk of cross infection.“Technology enabled care solutions can provide a robust platform for health and care delivery, ensuring children with eating disorders can be supported throughout the pandemic, but also providing an effective platform for future care delivery.”

Tunstall has worked with social care providers, healthcare services, retirement living providers, and nursing and care organisations for more than 60 years, improving the lives of millions of people around the world, including those living with dementia, learning disabilities, physical disabilities and long-term health conditions.

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