Arena Group specialises in hard copy and electronic document management. We provide the hardware, software, service and expertise that enables organisations to cut costs, improve efficiencies and become greener.
We help your business to copy, print, scan, distribute, archive and retrieve documents.
An ethical supplier
We started out in 1991, when the photocopying market was at an all-time low – sales practices and service were so poor, our industry was even in the government spotlight.
Six of us set up Arena because we thought there was a better way to do this – four of us have since retired but two are still in the business, which is privately owned.
Initially we just sold and serviced photocopiers but over the years we have added a consultancy specialising in electronic document management (EDM). As technologies have developed and converged we now do pretty much everything you need to manage documents efficiently and link them into your business systems.
From the beginning our goal was to be ethical and honest, only selling what was best for the customer, giving them the best service of anyone in the industry – and keeping our customers for years.
An award winning employer and service provider
As we have grown from 10 employees in one small location to a company employing around 160 people across 6 UK offices, our original values and ethics still drive the way we do business. 98% of our customers said they would recommend us and 99% rated the competency and helpfulness of our engineers.
We knew at the start that the way we treated and looked after our people would be critical to delivering this great service. We need happy employees who deliver outstanding customer satisfaction – from the teams who pack up your toners to our frontline sales team and service engineers.
We invest in retaining our talent and since 1994 have run our own Apprentice Academy that trains our service engineers. We encourage and support employees to keep learning and developing their skills – whether studying for a professional qualification or an MBA.
All this has been regularly recognised with top national and regional awards for our outstanding customer service and for being a good employer.