At Progress Lifeline, we put our customers at the heart of what we do.

Established for over 30 years, we are experts in delivering high-quality monitoring services to tenants and residents in independent living schemes and customers using lifeline alarms and telecare equipment in their own homes – 24 hours a day, 365 days a year.

As well as traditional resident call monitoring, we also provide a full range of technology enabled care services (TECS) for businesses and their customers, including our mobile Emergency Home Response and Falls Lifting service.

Products and services

  • 24/7 call monitoring and inbound and outbound wellbeing calls, tailored to your individual requirements
  • 24/7 ‘direct to property’ mobile response and assistive lifting services available to care and residential homes, supported and independent living schemes and day services
  • Lone worker monitoring 24 hours a day, 365 days a year with optional GPS and two-way speech devices for staff and employees
  • Full range of technology enabled care services (TECS) and packages for businesses and their staff as well as individuals and families

For more information on how we could help you, visit our website or click here to download our brochure.

Who we are

We are one of the leading providers of telecare services in the country.

Our corporate customers include, but aren’t limited to, housing associations, local authorities, the NHS, prisons, care and nursing homes and retirement living properties.

Why work with Progress Lifeline?

Round the clock remote monitoring, telecare and assistive technology services from Progress Lifeline can be cost-effective and add value as well as manage risks; keeping your service users and staff safe and secure while living or working independently.

We are industry accredited: We’ve attained the highest levels of accreditation from the industry regulator, the TEC Services Association (TSA), since 2006, including the new Quality Standards Framework (QSF) quality mark.

We are trusted: We are an independent and trusted partner of the North West Ambulance Service (NWAS), the NHS, CCGs, and Lancashire Fire and Rescue Service and more.

We are collaborative: We were proud to be recognised by Laing Buisson in 2018, as winners in their Health and Social Care Public/Private Partnership awards category, alongside two of our longstanding partners.

We understand: We pride ourselves on understanding and pre-empting our customers’ needs and the evolving TECS market. We’re continually developing and improving our service.

We are flexible and scalable: Our dedicated Management and Business Development Teams are experienced in the seamless migration of contracts across the country and will assist in designing a service that is unique to you and your customers.

We are expert: Our expert teams ensure your service users and staff are safely monitored and cared for 24 hours a day, 365 days a year.

Visit our website

What our customers say

“We want to send you all a massive thankyou from all our staff for dealing with our resident’s emergency call so quickly yesterday morning. Within 20 minutes he was in Blackburn Hospital being cared for after having a heart attack. Job well done and thank you”

Stay connected with us

To partner with us or enquire about our corporate or private telecare services, please contact us:

We work with:

Our awards and accreditations:

For more information on our Telecare & Telehealth framework, please click here.