The social housing sector is evolving. As tenants call for more value, housing providers need a viable housing management solution that fits the bill.

With Netcall Liberty Platform, housing associations like yours can easily customise a CRM to suit their needs. Rapidly build applications that integrate with your existing systems, improving the overall tenant experience. Then enjoy efficiency and cost savings.

We can help digitally transform your services across your whole tenant journey, including:

  • Applying for a home — Access application forms, processes and comms via Tenant Portal
  • Becoming a tenant — Provide allocations, viewings, offers, documents and settling-in communications on any channel, or through Tenant Portal
  • Life of tenancy — Handle complaints, repairs, ASB, support, payments, surveys, servicing and gas compliance with communications on any channel and self-service via Tenant Portal.
  • Off-boarding — Manage end-of-tenancy processes
  • Remediation and repair — Deliver efficient estate management, void inspections and works and former tenancy arrears

Tenant Hub

Tenant Hub is Netcall’s specially-designed customer and team experience platform. It’s built to manage housing sector challenges, enabling quick out-of-the-box delivery of great digital services. Transform tenant management with advanced CRM capabilities, tenant portal and pre-built processes.

With control back in your hands, you’ll fast track your digital transformation journey — and easily integrate with your existing tech. You build the applications you need, drawing on in-built AI and intelligent automation (RPA), putting the tenant at the centre of the design.

In safe hands…

Streamline your tenant and team experience with our solutions for housing associations — and boost customer experience, engagement and satisfaction, while delivering cost and time efficiencies.  Netcall is a digital transformation specialist in social housing, with over forty years’ combined experience — helping our customers effectively manage over 750,000 properties.


Introducing Tenant Hub