We are, without question, experts in our field and are caring and trustworthy partners committed to delivering exceptional customer service. Our dedicated team is available around the clock; a true 24/7 service, ready to assist you at any time, day or night. Unlike automated services, your call will be answered by a compassionate and experienced person, ready to listen to the needs of the tenant and provide immediate support. We understand the importance of maintaining professionalism and empathy for the person being decanted, ensuring a positive experience throughout the process.
With 25 years of experience as a specialist provider of alternative accommodation, ICAB has cultivated strong relationships with suppliers. These connections provide us with open channels of communication, allowing us to secure the best accommodation options at the lowest possible market prices. We work directly with reputable budget hotel chains and continuously expand our access to “live booking portals,” ensuring that we can promptly secure cost-effective solutions whenever the need arises.
We consider ourselves experts in all aspects of decant accommodation but in emergency situations, ICAB truly shines. With our extensive experience as major loss and multiple decant specialists, we are exceptionally well-equipped to handle crises such as mass flooding, cladding issues and extensive damp and mould issues. You can trust us to navigate through challenging circumstances with the utmost care and professionalism reducing the impact on residents.
Our valued partners, ranging from G15 to smaller provincial Housing Associations, experience the benefits of working with ICAB. Most social housing organisations have previously faced the arduous task of liaising with residents and hotels to find suitable emergency accommodation, often outside of regular working hours. Since working with us, the process has become simpler, quicker and more cost effective. With a single phone call, they provide us with the resident’s details and relevant information, and we handle everything else! There is no cost to those instructing us for using our initial booking services, saving both time and money.