Integrated Solutions at City Plumbing are a repair and maintenance material solutions provider focusing on supporting the social housing sector. Through our product and service solutions we aim to increase customers first-time fix, jobs per day, and most importantly, resident satisfaction and trust. With a high success rate in the field, we continue to expand our supply chain and support solutions rapidly, allowing us to bring you the latest technology, expertise, and products first time, on time and in full.

Our Trusted Brands

Through our network of trusted brands: City Plumbing, PTS, Direct Heating Spares, National Shower Spares, The Underfloor Heating Store, The Bathroom Showroom and PlumbNation we deliver effective products and solutions. Our robust supply chain, our own distribution hubs, and our own in-house fleet of delivery vehicles serving our branches set us apart from the rest. With over 360 branches nationwide, you can be sure there’s always a branch local to you.

Supply Chain Support

Our network of over 360 branches receive daily deliveries from our supporting distribution hubs which provide access to 37,000 plumbing, heating, spares, electrical and renewable technology products. This allows us to ensure products are in the right hands at the right time to complete your residents repair and maintenance needs first time.

Resident Focus

As members of TPAS, and TPAS Cymru we’re able to get closer and engage with the sector and its residents to develop a real understanding of the challenges being faced, allowing us to shape our solutions to benefit customers and residents alike. Furthermore, as an official supporter of the Stop Social Housing Stigma campaign, a resident-led campaign supporting residents to have a voice against social housing stereotyping. Through this partnership we deliver training to customer operatives and call handlers to reduce the stigma associated with social housing residents.

Retrofit Support and Guidance

Our energy efficiency solutions support the decarbonisation of new and existing properties. Focusing on products including air source heat pumps, ground source heat pumps, solar PV, solar thermal, underfloor heating, waste water heat recovery, mechanical ventilation heat recovery, biomass boilers and EV charging. Our fully indemnified in-house technical design team are on hand to support your projects, providing impartial advice and guidance to help you make informed decisions.

Partnership Working

Embedding technology into our supply chain ensures all your requirements are fulfilled effectively. Our technologies ensure your operatives have the right parts in hand, your management team have the data they need and the process is as efficient as possible. Furthermore, our established manufacturer and supplier relationships give you access to the latest products and innovations available on the market. A great example of this collaborative approach can be seen through our partnership with SHAL, a community based provider of social housing, Adey and Vericon Systems: