technologies

Encouraging Innovative Digital Tenant Engagement

Why Partner with Britannic?

Britannic Technologies is an award-winning specialist in voice communications, system integrator and MSP with 30+ years’ experience in UC and contact centre technologies, cloud, networks and ICT innovation. Our team helps medium and large housing associations to transform business processes through the smarter use of communication technology.

We work hand in hand with with PfH members and leading technology partners such as Mitel, Microsoft, Avaya, Capita and Orchard Systems to review, design, deliver, maintain and develop your unified communications platform. For you, that means more efficient back-office operations and improved digital customer service, so you can serve your tenants and community well.

As your technology partner, we also integrate, manage and maintain your communications platform and applications. That removes the burden of managing separate systems and suppliers and gives transparency on ICT services consumed.

Housing Associations that already benefit from our end-to-end solutions, seamless project delivery and generous knowledge sharing include Wakefield & District Housing, South Liverpool Homes, Family Mosaic and Tower Hamlets.

Talk to us about

  • Contact centre design, implementation and maintenance
  • Integrated voice, video, messaging, data and software applications
  • Flexible hosted UC and contact centre platforms
  • Management reporting and training tools
  • Compliant call recording
  • Network and infrastructure requirements
  • Digital customer experience, automation and personalisation
  • Conversational Artificial Intelligence (AI)

5 Steps to Better Business Communications and Customer Service

Our team of accredited housing specialists helps you deliver ICT innovation and digital transformation following Britannic’s proven 5D model.

  • Together, we discover the UC platform, applications and network technology that fit your company’s work style.
  • We demonstrate the tech and run pilots, so you can get buy-in and try before you buy.
  • Our vendor-certified engineers and IT developers design your tailor-made integrated UC solution.
  • Your dedicated Project Team deliver the solution when, where and how you want it. On spec and on budget.
  • As your technology partner, we proactively manage and maintain your system, and develop your UC solution as your business evolves.

Case Study

Mears Group (Housing Maintenance) case study – https://www.btlnet.co.uk/insights/case-studies/mears-247

“The new contact centre has allowed us to monitor and measure our calls, increasing our visibility of everything that is happening and providing us with information we didn’t have before. The amount of data we can clean is vast and helps us with: evaluation, forecasting, planning and monitoring, and all can be accessed by an easy-to-use interface”

Martin Byrne, Operations Director – Mears 24/7

For more information please visit our website www.btlnet.co.uk

If you would like to learn more about the Telecommunications framework click here.