Innovative Digital Tenant Engagement and Self-Serve Technologies

Support Through Covid-19

As an experienced technology provider in the housing sector, Britannic Technologies understand that this is a challenging time. They are offering free licences, transactions and support plus heavily reduced implementation charges on solutions to help you automate and manage increasing tenant interactions. Support your remote staff working from home and your most vulnerable tenants.

Rapidly Manage Incoming Enquiries

Only the Services you Need:

  • Control your customers’ journey – manage how your customers interact with you to deliver a premium service. Ensure you respond to customers on their preferred channel!
  • Customise and personalise the data journey to your requirements.
  • Intelligent triage – automate the processing of digital interactions, whether email, chat, social messaging or WhatsApp. Organise your workload better and support stretched employees.
  • Service automation – reads (content, context & sentiment), responds, prioritises, categorises, creates queues and tickets for fulfilment, based on rules and business context / customer promises.
  • Automated customer interactions and updates throughout the crisis period and beyond with relevant and timely information.
  • Non-invasive, owned and run by your team, very quick to set up.
  • Adding value – enabling your agents to add value and resolve at 1st contact.
  • Chatbot across all digital channels to embed your design thinking and control the customers’ journey – same experience!
  • Open APIs – enables integrations in your telephony system, and/or CRMs for a single pane of glass solution. So that you can operate under one roof.

“I am genuinely surprised and impressed and I’m not easily impressed, but this product looks amazing.”

Katie Coultas

Head of Service & Support at Peabody Trust after INBOX demo.

Why Partner with Britannic?

Our specialist team at Britannic Technologies help medium and large housing associations to transform business processes through the smarter use of communication technology.  We are award-winning specialists in business communications, including voice and digital interactions and system integration. As an MSP we bring 30+ years’ experience in UC and contact centre technologies, cloud, networks and ICT innovation.

We work hand in hand with PfH members and leading technology partners such as Mitel, Avaya,8×8, Enghouse and Red Box to review, design, deliver, maintain and develop your unified communications platform. For you, that means more efficient back-office operations and improved digital customer service, so you can serve your tenants and community well.

As your technology partner, we also integrate, manage and maintain your communications platform and applications. That removes the burden of managing separate systems and suppliers and gives transparency on ICT services consumed.

Many housing associations already benefit from our end-to-end solutions, seamless project delivery and generous knowledge sharing including Wakefield & District Housing, Peabody Trust and Advance Housing, and Tower Hamlets.

Talk to us about

  • Contact centre design, implementation and maintenance
  • Improved customer interactions and control over the journey
  • Integrated voice, video, messaging, data and software applications
  • Flexible hosted UC and contact centre platforms
  • Management reporting and training tools
  • Compliant call recording
  • Network and infrastructure requirements
  • Digital customer experience, automation and personalisation
  • Chatbots and Artificial Intelligence
  • Automation, workflow creation and routing

Britannic’s Housing Partners

Visit our housing page here for more ideas how we can help you create value.

“We decided to go with Britannic for our WAN and telephony, amongst other considerations, because we were confident that they could not only look after what we needed now, but are also the type of strategic partner we need for the future.  The first phase, the WAN deployment, is progressing well.  The Project Manager has been excellent, keeping the project running smoothly, managing any difficulties and regularly communicating with us on progress.  Much of our own resources are focussed on keeping our business going so we have little spare capacity to manage this one – Britannic have made sure that they let us know what is required from our side at each stage.  I am looking forward to next steps of our partnership with Britannic.”

Philip Jackson
Head of ICT & Business Systems at Advance Housing and Support

Case Studies

Download the Mears Group (Housing Maintenance) case study here.

Britannic Technologies has provided Advance Housing and Support with a managed wide area network and a centralised communications platform to replace its separate, aging systems across 60 sites and reduce billing complexities. Download the case study here. 

5 Steps to Better Business Communications and Customer Service

Our team of accredited housing specialists helps you deliver ICT innovation and digital transformation following Britannic’s proven 5D model.

  • Together, we discover the UC platform, applications and network technology that fit your company’s work style.
  • We demonstrate the tech and run pilots, so you can get buy-in and try before you buy.
  • Our vendor-certified engineers and IT developers design your tailor-made integrated UC solution.
  • Your dedicated Project Team deliver the solution when, where and how you want it. On spec and on budget.
  • As your technology partner, we proactively manage and maintain your system, and develop your UC solution as your business evolves.

For more information please visit our website now.

If you would like to learn more about the Telecommunications framework click here.