Jane Porter
Chief Operating Officer at Optivo
Jane is the Chief Operating Officer at Optivo, having held executive roles at AmicusHorizon since 2009.
Jane has worked in housing for over 30 years and has held senior executive roles in housing management, development and home ownership.
Jane is passionate about delivering excellent customer services. She has delivered sector leading performance through the use of real time data, segmentation and customer insight. She has driven continuous improvement and efficiencies through her vision and enthusiasm for technology solutions including predictive analytics, RPA, AI, IoT and bots.
She has strategic responsibility for the following services:
- Housing Management
- Asset Management (including DLO)
- Customer Experience Team – our award winning call centre
- Income Management
- Home Ownership
- Social Impact
- Health & Safety
- Legal Services
- Technology and Transformation
- Fresh Visions Charity
Thursday 10th September, 14:45pm – 15:15pm
Maintaining high levels of tenant satisfaction during such uncertainty
This session will discuss how housing organisations can maintaining high levels of tenant satisfaction during a period of such uncertainty within the sector, as well as how Optivo embraced the challenge and is using the learning to shape future delivery of services.
