Equifax

Debt services to understand your customer’s propensity to pay

In-depth data insights on your customers that help you build better debt strategies for fairer, more effective collection of outstanding debts

Debt services to understand your customer’s propensity to pay

In-depth data insights on your customers that help you build better debt strategies for fairer, more effective collection of outstanding debts

About Equifax

Within the Public Sector, Equifax works with Local Authority Housing Associations, Government departments, the NHS, Police and not for profits as well as supplying a full range of products and services to support the identification, verification and investigation of individuals and companies.

Equifax is a global information solutions company that uses unique data, innovative analytics, technology and industry expertise to power organisations and individuals around the world by transforming knowledge into insights that help make more informed business and personal decisions.

Know your customer better

Our data driven insights help you get a much more accurate picture of a customer, from personal insights like address tracing or ID verification, to their financial situation and ability to pay. We can cleanse and append your customer data to give you a more complete view of your customer.

Spot financial vulnerability

Our collections segmentation can offer early identification of financial vulnerability to help you determine why your customer is in arrears, so that you can implement a fair, affordable and effective resolution.

Profiling and segmentation

Using the more detailed view of your customers we are able to create segments that you can target with different, more personalised collections strategies, moving away from a one-size-fits-all approach. This helps prioritise resources, focusing on those most likely and able to pay.

Improve outcomes for all

A more personalised approach to debt collection not only sees more money collected, but improves the customer experience and helps creditors meet regulatory requirements. It helps you build stronger, more positive relationships with your customers in the long term.

Case study

Using Equifax’s propensity to pay solution, Luton Borough Council were able to collect £56 back for every £1 they spent with us.

Find out how by reading the full case study here

You can find more case studies, white papers and resources here

Video

For more information on the services available to members of the PfH framework, watch the videos linked below:

Procurement for Housing overview video

Propensity to Pay Case Study video

Collect debt responsibly

In a recent webinar we discussed responsible debt collection and vulnerability with a panel of industry experts. We talked about the importance of using data to understand individual circumstances and vulnerability, how now, more than ever, creditors should focus on treating customers fairly, plus lots more.

Watch the video

Webinar catch-up: Responsible debt collection post Coronavirus and beyond.

Julie Hewitt
Account Director, Equifax

Hannah Morgan
Account Executive, Equifax

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