Personalised service
Members have a single point of contact who understands their business needs and goals.
Meet our Account Management team
Introducing Our New Account Management Structure for Enhanced Client Service
At PfH, our members are at the heart of everything we do. We’re excited to introduce our new account management structure designed to provide you with even better service, personalised attention, and enhanced efficiency.
Our new account management structure consists of regionally based dedicated account managers who have a wealth of experience in the Social Housing and Local Authorities sectors. This change ensures that each client receives the right amount of communication and expert guidance tailored to their unique needs.
Our members will benefit from:
Industry expertise
Dedicated managers with sector-specific knowledge providing insights and strategies tailored to each member.
Improved communication
Streamlined processes ensure quicker response times and foster more proactive, efficient communication.
Enhanced support
Our new structure allows for more focused and efficient problem-solving, reducing downtime and increasing member satisfaction.
On top of our regional approach, we also provide a key account management service that provides an in-depth, strategic relationship whereby we help members optimise key procurement projects on an ongoing basis, driving each member’s success and growth. By entering a strategic partnership, we nurture a close collaboration that fosters a deeper understanding of our member’s business, leading to more effective and innovative solutions – together.
The new account management structure has been live since April 2024 and each account manager has contacted their members proactively to offer insight and support based on each member’s individual needs and requirements.
We’re confident that our new account management structure will significantly enhance our members’ experience with us and and look forward to delivering exceptional service to help your organisation thrive.
Meet Your Account Managers
Say hello to our dedicated team of account managers who are here to propel your business forward:
North and Midlands Region
Richard Lovelace, Commercial Manager
Richard is a seasoned housing and business development expert with extensive experience in consultancy, local government, and housing associations. He has held senior roles in London and Midlands councils, led housing strategies, and directed social housing projects. As Executive Director of a housing consultancy, Richard managed key initiatives on housing demand, supply strategy, and regeneration. He supports central region members with procurement and supply chain solutions
Laura Wilson, Strategic Account Manager
With over 20 years in the Public Sector, Laura specialises in building regional and national relationships and understanding client needs to deliver tailored solutions. She works with UK social landlords to provide procurement solutions that ensure value for money and meet both current and future needs.
Rachel Darnton, Account Executive
Rachel has been with PfH for five years, transitioning from the Energy Division to procurement services. With over 15 years of account management experience, she has collaborated with government bodies like the Department for Education, DECC, and MOD. Her main goal is to ensure a seamless procurement experience for PfH members and suppliers.
Preet Katavada, Account Manager
Preet is a seasoned professional with a strong background in business development and supply chain management, holding a degree from Cardiff University. His experience in the commercial and social housing sectors allows Preet to understand the procurement and value for money challenges faced by PfH members and to develop tailored solutions that meet member requirements, particularly in the Midlands and North regions.
London and South Region
Ross Green, Commercial Manager
Ross, with over ten years of experience as a PfH account manager, excels in complex materials supply chain procurements and has supported G15 and wider membership in various projects. He has extensive expertise in fire safety, maintenance, asset management, and decarbonisation projects, offering valuable insights and best practices. Highly responsive, Ross is dedicated to assisting with any member inquiries, big or small.
Luke Wright, Account Manager
With over twenty years in construction and housing, Luke is a qualified tradesperson with expertise in procurement, business development, and account management. For the past eleven years, he has focused on the Housing Sector and now serves as an Account Manager in the South of England and Wales, collaborating with members and suppliers to deliver optimal, compliant solutions.
Mark Kok, Account Manager
Mark is a seasoned business development expert with vast experience in material supply chains for both private and public sectors. As the founder of a successful commodities supply business, he has excelled in roles like Procurement Management and Strategic Account Management. Currently an Account Manager in South England, Mark works with members and suppliers to provide top-notch, compliant solutions across PfH Frameworks.
Kerry Quinn, Customer Relationship Executive
Kerry joined PfH in 2017, initially working in the Energy Division before moving to the Procurement for Housing Team in 2019. With over thirty years of account management experience, she has managed major clients like Kellogg’s, Whitbread, and the Bank of England. Her focus is on collaborating with members and suppliers to provide support and ensure that solutions drive value.
Scotland
Chris McGinn, Commercial Manager
Chris brings a decade of experience in the Scottish social housing sector, collaborating extensively with social landlords and suppliers. He excels in stakeholder management, establishing strategic relationships at Board level. At PfH Scotland, Chris has tailored services to meet the Scottish market’s needs, specialising in planned works, energy efficiency, modern construction methods, and compliance. He is adept at identifying optimal procurement solutions for social landlords.
Andrew McAllister, Account Manager
Andrew is an accomplished Business Development professional with a strong background in Planned Maintenance, Reactive Repairs and Construction. His experience in these areas allows Andrew to understand the unique challenges being faced by the PfH Scotland members. As an Account Manager Andrew works closely with members to provide complete and compliant solutions.
National
Ioana Petrisor, Customer Retention Executive
Ioana Petrisor brings over fifteen years of experience in the sales and hospitality industry to her role as a Customer Retention Executive at Inprova Group. Her broad skill set includes target-driven sales and guest resolution management, honed through a focused and proactive work approach. Her wealth of experience and her commitment to continuous personal development make Ioana a valuable asset to the Inprova team as both strive for collective growth and success.
To discuss your requirements with a member of the team, request a call back:
If you’re a social housing provider or an existing member, simply fill in your details below and a member of our team will be in touch to provide further assistance and guidance.
Latest news
Achieving more with less: the role of procurement solution providers in social housing17th October 2024 - 10:33 amIn the challenging landscape of social housing, efficiency, cost-effectiveness, and compliance are paramount. Social housing providers are constantly seeking ways to enhance their operations and deliver better services to their tenants and communities. Read on to explore why partnering up with a procurement solution provider is one of the most effective strategies to accomplish these […]
Advancing Social Housing: Integrating Traditional Construction with Modern Methods 7th October 2024 - 1:59 pmThis article encapsulates how traditional contractors and MMC specialists are working collaboratively to push the boundaries of innovation in social housing, building towards a sustainable and efficient future. Read more here.
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