Accommodation Solutions curated for Housing Associations

Discover AltoVita’s network of fully furnished properties for safe, secure and comfortable stay when the need arises. We employ a high-touch management approach when working with property suppliers to secure the best rates and terms for our emergency housing clients

At AltoVita, we understand the unique challenges faced by housing officers when sourcing and booking accommodations for emergency moves. Our network of fully furnished properties ensures that the resident family members (and pets!) have access to comfortable and convenient living spaces, no matter where the location.

With AltoVita, we have a high touch customer focus coupled with supply chain expertise, underpinned by award winning technology to enhance the experience whilst bringing operation efficiency and cost effectiveness.

Why AltoVita?

Dedicated Team & 24/7 Support

AltoVita offers a dedicated support network from Customer Success, Guest Experience, Supply Chain, InfoSec, Finance and Product Development to ensure all requirements are expertly met by our empathetic team.

Receive round-the-clock assistance from our dedicated team, ensuring any issues or inquiries are addressed promptly, day or night.

Peace of Mind with Full Insurance Cover

AltoVita prioritises security and protection, offering comprehensive insurance on all bookings to safeguard guests and providing peace of mind for our clients. Our insurance coverage includes:

• Personal Property Protection – theft, mysterious disappearance, and full replacement costs.
• Accidental Damage Protection – unit damage including furniture, walls, countertops and pet-related incidents.
• Global Liability Protection – claims related to personal accidents or property damage occurring on-site.

Additional Benefits:

• Covers belongings inside and outside the property – e.g. valuable items such as jewelry and electronics (subject to policy limits).
• Hassle-free claims process – All claims must be reported within 7 days of guest departure, with supporting documentation submitted within 90 days.

National Coverage

Leverage our extensive network of over 420,000 properties, offering a wide array of accommodation options across various locations, ensuring your residents have a place to stay wherever required.

AltoVita understands that Housing Associations require a specialised and tailored supply to meet the unique needs of their decants, including those with mobility difficulties and specific medical requirements. By working with a diverse range of asset classes, AltoVita ensures these requirements are met while maintaining exceptional service and enhancing the resident experience.

AltoVita’s Four-Tier Quality Control Process:

• Supplier Vetting: Financial stability, safety compliance, and operational readiness are assessed before onboarding.
• Property Vetting: Ensuring suitability, accessibility and appropriate amenities.
• Pre-Arrival Inspections: Properties undergo virtual and where possible, physical inspections.
• Ongoing Performance Reviews: Continuous supplier audits.

Real-time analytics and reporting

AltoInsights dashboard  gives you access to data on spend, booking statuses, incident management, top locations, sustainability metrics and much more, so you can easily keep your stakeholders and clients up to date.

 

Speak to your PfH team about AltoVita or learn more at: https://www.altovita.com/