Liberty Gas Group

Liberty Gas is one of the largest independently owned heating companies in the UK, and has been operating since 1969.

Our primary area of business is delivering 24/7/365 domestic gas service, responsive maintenance and installations for domestic and communal gas properties within the Social Housing Sector. The company’s portfolio covers 220,000 domestic properties and non-domestic sites, to 42 Housing Associations and Local Authorities.

The number of properties on each contract varies by client; currently the smallest contract Liberty Gas Group Ltd manages has less than 900 homes, whereas the largest contract is for 24,000 homes, operating from Leeds to Plymouth. We currently have over 40 service and maintenance contracts and carry out over 10’000 heating installations a year.

We are Specialists in Gas, Renewable Energy solutions, Mechanical and Electrical Installation and Maintenance services business and operate from four main sites across the country; our head office in Liverpool and our divisional offices are in Enfield, Sheffield and Portsmouth. We also have contract specific offices across the country.

The Liberty Gas Team includes gas engineers, plumbers and electricians, alongside builders, joiners and roofers giving it the skill sets and operating capacity to provide clients with a whole-house solution. All Staff are trained to an exemplary standard and are Gas safe registered and as a minimum ACS qualified. We are also registered members with: NICEIC, HETAS, REAL and APHC.

Our success over the last 40 years has been achieved through our:

  • Collaborative working with all our clients and their customers
  • Excellent policies and procedures
  • Excellent monitoring systems to ensure Engineers work to the highest standards through our independent Health, Safety and Quality auditing team
  • Robust supply chain partnerships with Wolseley (UK’s largest specialist supplier of spare parts) and all main boiler manufacturers ensuring that materials are available at short notice, helping to avoid seasonal shortages and complete repairs in minimal time.
  • Collaborative working with all our clients and their customers
  • Excellent policies and procedures
  • Excellent monitoring systems to ensure Engineers work to the highest standards through our independent Health, Safety and Quality auditing team
  • Robust supply chain partnerships with Wolseley (UK’s largest specialist supplier of spare parts) and all main boiler manufacturers ensuring that materials are available at short notice, helping to avoid seasonal shortages and complete repairs in minimal time.

Testimonials

CLEINT TESTIMONIAL:

Since entering into our 3* Gas Servicing, Maintenance and Installation contract with Liberty Gas in July 2012, we have achieved high levels of performance. Through successful partnership working, we have implemented considerable changes to the annual gas servicing and planned installation programme which has delivered improved customer service and reduced the level of back office support to the contract. The contract delivered considerable cashable savings during year 1 and through the successful integration of void gas work and planned installs into the contract; further efficiencies have and continue to be achieved. Liberty gas work with us to continually improve the service we deliver which means the partnership is continuing to improve.

CUSTOMER TESTIMONIAL:

Dear Sir

I am one of City Wests registered disabled and vulnerable tenants and for the vast majority of the time housebound. Heating is imperative due to my health issues.

I would like to pass on my sincerest thanks to one of your engineers, Collette Kilgallon. Collette has been doing my annual service for many years as I am unable to have male strangers in my home. I have always appreciated this female engineer service Liberty have enabled me to access.

However, today is a day when I feel too many of the public are quick to complain! And far too slow in giving a compliment when a good job has been done.

Within the hour of me contacting City West re no heating. Colette arrived. Colette is familiar with my health vulnerability and has always arrived with a smile and a cheery greeting. Today she worked tirelessly for three hours to ensure I got the heating back on, she even left to collect a new motherboard returning and fitting it.

I feel her attitude and commitment today went beyond the normal and I would like to pass on how pleased I am with the service she gave me today. People don’t often go that extra mile, could you please convey my dearest thanks and appreciation please. I would also appreciate this being put on file.

Our Background of Where We Are Today

A number of independent Property Maintenance Gas Servicing and Domestic Installation businesses were acquired by Spice plc during the late 2000’s. The Companies acquired by Spice plc were established businesses with long standing and established relationships within the Social Housing Sector and included Apollo Heating, GMT, Gas Call, Pargas and Homerton Heating. Mono Services, an established Responsive and Voids Repairs Company were also acquired.

Spice amalgamated all the above named companies under one national brand name and in April 2009 the Liberty Group was formed.

In February 2010, Spice plc made the decision to concentrate on their core utilised base and as a consequence, the Liberty Group was sold in May 2010 to Booth Securities Limited. December 2012 saw a name change from Booth Securities Limited to Liberty Group Investments Limited.

The owners of Liberty Group Investments Limited have significant experience and knowledge of the Gas Repairs and Maintenance industry and working with Social Landlords, developed over a period of 40 years in the sector.

Liberty now operates via three divisions which are: Liberty Gas – Liberty Energy – Liberty Maintenance.

More information can be found on our website www.liberty-group.co.uk