How we helped Grand Union Housing maintain alarm and door entry systems


When Grand Union Housing Group (GUHG) was looking to renew the contract to maintain alarm and door entry systems at their retirement housing they turned to public sector procurement specialist PfH.

Grand Union, which incorporates Aragon Housing Association, Rockingham Forest Housing Association and South Northants Homes, owns and manages around 12,000 properties in Bedford, Buckinghamshire, Northants and surrounding areas.

Previously, two associations in the group had separate contracts to maintain and service their hard wired alarm and door entry systems. One contract was direct with Tunstall, the other (also with Tunstall) was set up using a framework provided by an alternative provider. Each offered a different level of services.

Both contracts were due to end at the same time, creating an opportunity for Grand Union to create a single contract for the whole group, achieving economies of scale and reducing the administrative burden on staff.

Internal discussions took place to determine whether to follow an OJEU compliant process, extend the framework with the existing provider or look for an alternative framework provider.

PfH provide continued support

PfH was chosen as it had a comprehensive Telecare, Telehealth & Associated Products and Services framework in place and GUHG (a PfH member) had been satisfied with its support on previous contracts. For example, PfH had allocated a staff member to moderate a mini competition for a call centre contract: meeting with staff, offering guidance and handling the scoring. PfH had also analysed the data validation.

Having accessed the PfH framework, a call for quotes was issued to Tunstall – the number one provider on the framework – and a direct award was made.

By using a PfH framework, GUHG was able to negotiate an upgrade to one of its alarm and door entry maintenance packages, bringing it in line with the other. This enabled GUHG to deliver a higher and consistent level of service across all its retirement housing and achieve greater value for money. In practical terms it means there are no call out fees for repairs, storm damage, accidental damage or battery replacements, and no charge for staff training or monthly performance data.

Don’t take our word for it…

“Administratively the framework is much easier than the OJEU process and represents significant savings in time and money. PfH provided all the support we needed. A win from all aspects.”

Richard Pearce
procurement and insurance manager at Grand Union Housing Group.